Customer service excellence

Asked Performance Friction via their home page why the pads are so thin and this is their reply:

Dear Lars,

Thank you for your recent enquiry. I apologise about any inconvenience which may have been caused.

We have recently looked into the design of the 7637 brake pad and have now had the 7637 back plate changed to a 3.5mm. If you could please let me know a delivery address I will have a new set sent out for you today.

Mit freundlichen Grüßen / Cordiali saluti / 敬具 / With best regards

Ursula Jordan

Motorcycle Sales Coordinator

Performance Friction Europe